Citizens Advice Scotland, Energy UK and Ofgem, the energy regulator, have produced a large guide on various forms of support available to deal with the energy crisis.
As energy prices continue to rise, many people will need extra support this winter. This document is intended for front-line advisers to help them to answer questions, give the right advice and signpost people to where they can get help. The questions and topics in this guide are based on input from charities and consumer bodies on the most common questions they are asked. It is not an exhaustive list and contains links and information where further information can be found.