The Citizens Advice ‘Help To Claim’ Universal Credit service will be on hand to assist people either in person at their local Citizens Advice office or over the phone and also web-chat. They can help with simple quick questions as you complete your claim online. Or provide internet access in their local bureau offices or signpost to other services that provide access like local libraries and Job Centre offices.
More practical support like setting up an email account, accessing a bank account and working through the claim ‘to-do’ lists is also available. Help and support can be accessed right through until the first Universal Credit payment; advice on available financial support and preparing for the appointment with a work coach at the local Job Centre. Lastly the documentary evidence needed to complete a claim can be checked for suitability.
A multi-channeled approach has been set up to enable people to access support in a way that’s right for them. Either through their local Citizens Advice Bureau to gain face-to-face assistance, by contacting the Help To Claim Universal Credit telephone number: 0800-0232-581 or the web chat accessed from the Citizens Advice Scotland website; Monday to Friday 8am-6pm. All channels are free, independent, confidential and impartial. I’ve included a link to the Citizens Advice Help To Claim webpage below.
